PHOENIX CAPITALINDIA PRIVATE LIMITED
PHOENIX CAPITALINDIA PRIVATE LIMITED
CUSTOMER CARE / GRIEVANCE
A structured grievance redressal route for customers who need assistance, clarification or escalation regarding Phoenix Capital services.
GRIEVANCE PROCESS
Share the relevant account, application or service details and describe the concern clearly so the team can review it.
The customer service team reviews the complaint and coordinates with the responsible function for appropriate resolution.
If the response does not resolve the matter, use the applicable escalation route communicated by the company.
CONTACT / ESCALATION
Use the enquiry form for a documented submission. Please include your name, registered mobile number, loan/application reference where applicable and a concise description.
Submit Grievance →Do not share passwords, OTPs, PINs or complete payment-card details in a grievance.
CUSTOMER SUPPORT